How do I pay for a lost item, and can I get a refund if I find it?
If you are quite sure that you have lost a library item and will not be able to find it, you can call or email us and we will mark it "Lost". A bill will be generated, which will consist of the list price of the item plus a non-refundable processing fee of $3.00. You may pay the bill in person at one of our desks with cash or a check -- be sure to ask for and retain the receipt. Or you can pay online with a credit card using "My Account" -- again save the receipt record. (Note that staff at our desks are not equipped to accept credit cards; you must pay online if you need to use a credit card. Your library account will be credited instantly.)
If you subsequently find the item within 90 days of the payment, you can return it to a desk and request a refund, which will be issued by check. You must bring your receipt to request a refund. Refunds will not be provided for items costing less than $10.00. We cannot issue refunds after 90 days.
Replacement copies in lieu of payment will not be accepted.