Announcing LibChat

Will Harlan | October 9, 2018

We’re proud to announce that today — October 9 — marks the start of LibChat at the Public Library of Brookline. LibChat is a new service we offer alongside phone calls and our Ask A Question email service. It makes it easy for you to communicate with us in real-time instant messages. This service is perfect for people who are too busy for a phone call and just need a quick answer to a question or a small request fulfilled.

Ready to get started? All you have to do is click on the chat bubble in the bottom right-hand corner of the screen, ask your question, and a staff member will get back to you either in real time or within a day. Sometimes a staff member may not be available to take your instant message — it could be that you asked during non-operating hours. If that is the case, LibChat will direct you to our Ask A Question form. You can also always call us during open hours at (617) 730-2370.

To incorporate instant messaging into our other services we’re initially offering it on a limited schedule. For more information, please read the schedule below.

From October 9 to October 21, LibChat instant messaging will be active from 7 – 8:45 PM.

From October 22 to November 5, LibChat instant messaging will be active from 10 AM – 2 PM and from 7 – 8:45 PM.

After November 5 we will assess the volume of our questions to determine the feasibility of scaling to instant messaging services which match our hours of operation. If you want to contact us outside of LibChat service hours, we’re happy to to take your question during open hours by phone at (617) 730-2370. We also accept your questions 24/7 via our Ask A Question form.