Contactless Pickup

How Contactless Pickup Works

Holds can only be picked up at the branch they were ordered from. The steps are:

  1. Place a hold on library material. You can do this via the online catalog or MLN app, or call / chat with a librarian.
  2. Wait until you’ve been notified that your hold is ready to pick up.
  3. Visit us during our hours to pick up your materials; no appointment is necessary.
A wireless intercom is attached to the door of the library. Press the Bell button (the top button) to announce your presence to staff, and then hold the TALK button (the bottom button) to tell them your name.

Look for our new intercoms, attached to these signs at Library doorways.

What to Expect

When you pick up your holds, you should expect:

  • You can come anytime during our hours! No appointment necessary.
  • You must wear a mask / face covering over your nose and mouth.
  • Press the top (bell) button of the intercom to announce your presence to staff.
  • To respond and tell staff your name, hold the bottom (TALK) button of the intercom.
  • Staff will grab your materials off our holds shelf and check them out for you.
  • Please don’t open the door to retrieve your materials until staff have indicated that everything is ready.
  • Your items will be directly inside the door; you can grab your items and leave.

If you’re homebound or unable to wear a mask, contact Mutual Aid Brookline to pick up your library materials for you.

Still have questions?

Wondering about craft kits, what to do with materials you no longer want, or other common questions? Take a look at our Contactless Pickup Frequently Asked Questions.